2018-11-06
The complainant had a knee injury which made it difficult for her to walk or climb stairs. She sought temporary accommodation with the respondent domestic violence support service and was offered an upstairs room. She claimed her request for ground floor accommodation in the communal living area to accommodate her disability was refused.
The domestic violence support service said it was not informed of the complainant’s disability through the intake process. The service said once it was made aware of her disability, it offered her suitable accommodation at another location.
The complaint was resolved with an undertaking by the domestic violence support service to review its intake process and deliver disability awareness training to staff. The service also agreed to write to the complainant expressing regret for her negative experience.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Accommodation
Goods, services and facilities
Policy change/Change in practice (internal staff)
Statement of regret - private
Anti discrimination/EEO training introduced
Amount