2019-02-01
The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application.
The financial institution confirmed it declined the complainant’s application for a credit card and explained that the process by which ability to meet payments was assessed could underestimate retirees’ ability to pay because it focussed on taxable income.
The complaint was resolved. The financial institution offered the complainant a credit card following discussion of information relevant to the complainant’s ability to meet payments.
Year
Discrimination type
Age Discrimination Act
Grounds
Aids, permits or instructs
Age
Areas
Goods, services and facilities
Revised terms and conditions
Amount