2019-05-01
The complainant is 77 years of age and alleged the respondent insurer did not offer him motorbike insurance because of its policy not to insure riders over the age of 75.
The insurer that, while there was a policy of not insuring riders over 75, staff had discretion to offer coverage to older riders. The insurer considered the complainant should have been offered insurance given he had previously held insurance policies and had made no claims under the most recent policy.
The complaint was resolved. The insurer agreed to update its policies and online systems to provide for the automatic acceptance of quotes for riders aged over 75, noting that whether cover was offered would otherwise be subject to the usual underwriting criteria.
Year
Discrimination type
Age Discrimination Act
Grounds
Age
Areas
Goods, services and facilities
Insurance
Revised terms and conditions
Policy change/Change in practice
Amount