2019-05-07
The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by phone.
On being notified of the complaint, the government agency indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the government agency take a statement from the complainant by phone. The agency also undertook to to review its accessibility and complaint policies and to deliver regular training to staff on delivery of an accessible service to people with disability.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Administration of Commonwealth laws and programs
Goods, services and facilities
Adjustments provided
Revised terms and conditions
Anti-discrimination/EEO policy reviewed/revised
Policy change/Change in practice
Anti-discrimination/EEO training reviewed/revised
Amount