2019-05-14
The complainant is blind, has anxiety and has an assistance dog. She alleged she was originally not allowed to board a cruise with her assistance animal. She said she was ultimately allowed to board, but told she would not be permitted to board with an assistance animal in the future.
On being notified of the complaint, the cruise company indicated a willingness to participate in a conciliation process.
The complaint was resolved with an undertaking that the complainant’s record reflect she travels with an assistance animal to ensure similar issues do not arise in future trips.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount