2019-07-07
The complainant has a brain injury and alleged the respondent theatre company did not allow the online purchase of companion tickets and that seating maps did not show the location of doors or steps.
The theatre company advised that, in response to the issues raised in the complaint, it undertook a review and upgrade of its online ticket purchasing platform and seating maps. The company said the new ticket purchasing platform allowed for easier and more streamlined purchase and verification of companion tickets.
The complainant considered that the actions taken by the theatre company resolved her complaint.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Adjustments provided
Revised terms and conditions
Complainant satisfied with response/information provided
Amount