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2020-02-07

The complainant is from China and claimed that when she contacted the respondent law enforcement agency to report an incident of domestic violence, she was not provided with a Mandarin language interpreter, despite requesting one. She alleged her claim was not adequately investigated and she was not assisted to find safe accommodation because she was unable to effectively communicate with investigating officers. She also alleged officers made comments regarding her race, including that she should return to China. 

The respondent law enforcement agency said attending officers made an assessment that the complainant did not require an interpreter and would be able to communicate effectively with them in English. The agency said the Complainant’s allegations of domestic violence were not pursued because she provided inconsistent versions of the events and there was an absence of supporting evidence. The officers denied making comments about the complainant’s race.  

The complaint was resolved with an agreement that the agency pay the complainant $5,000 and write to her expressing regret for the events giving rise to the complaint.   

Year

Discrimination type
Racial Discrimination Act

Grounds
Race

Areas
Goods, services and facilities Other section 9

Outcome details

Compensation 

Statement of regret

Amount
$5,000