2020-08-05
The complainant’s son has Autism Spectrum Disorder and has an assistance dog to help him manage the effects of his disability. She alleged the respondent motel refused a booking for the family if her son was accompanied by his assistance dog.
On being notified of the complaint, the motel agreed to participate in a conciliation process.
The complaint was resolved after the motel acknowledged its obligations with respect to guests with assistance animals under anti-discrimination laws and updated its website to say that guests with assistance animals are welcome.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount