2020-10-06
The complainant’s son has autism and has an assistance dog. She alleged the respondent motel refused her booking on the basis that it does not allow pets or animals in the motel.
The motel confirmed it did not accept animals and agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved after the motel confirmed in writing that assistance animals would be welcomed at the motel in future.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Policy change/Change in practice
Amount