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The complainant has a spinal injury and uses a mobility scooter. He claimed he was unable to leave his home due to the lack of pavement outside his house, given he was told it was illegal to use his scooter on the road. On being notified of the complaint, the local council indicated a willingness to participate in conciliation to try to resolve the complaint. The complaint was resolved with…

The complainant finds it difficult to stand for extended periods of time without short periods of rest due to a number of medical conditions. On commencing employment with the respondent clothing retailer, she requested some adjustments to accommodate her disability, including a kneeling stool and/or cushioned mat. She alleged the retailer denied her request, cancelled her induction training…

The complainant has Autism Spectrum Disorder and says he can feel overwhelmed when given a lot of information. He said he became overwhelmed on his first day of work with the respondent organisation and took the second day as personal leave. He claimed on the third day, he was told he was not the right fit for the organisation and his employment was terminated. The organisation denied the

The complainant’s son has a rare chromosomal disorder and is non-ambulatory and non-verbal. She alleged the respondent private school declined her son’s application for enrolment on the basis that it considered his disability could not be accommodated in a mainstream environment. The school denied any discrimination and indicated a willingness to try to resolve the complaint by conciliation…

The complainant said she is African and has brown skin. She alleged her manager at the respondent bridal store discriminated against her on the ground of her race, including by treating her disrespectfully, following her around the shop, offering her no shifts and preferring the company of a white colleague of a similar age to the complainant. The respondents denied discriminating against…

The complainant alleged the respondent real estate agent denied her access to a property because she was accompanied by an assistance dog. The real estate company apologised to the complainant for her experience and expressed a desire to try to resolve the complaint by conciliation. The complaint was resolved by conciliation. The real estate agent was counselled and attended anti…

The complainant alleged the respondent taxi driver at a taxi rank refused to take his fare because he was accompanied by an assistance animal. The taxi driver said he did not take the complainant’s fare because it would mean he would be late for a pre-arranged booking. The complaint was resolved through conciliation. The taxi driver had undergone training on discrimination and customer…

The complainant has a 6 month old exclusively breastfed baby and applied to the respondent educational body to sit a tertiary level admissions test. She alleged she was informed two days before the exam that she would not be permitted to breastfeed her baby on demand but rather, during the lunch break. The complainant noted this would mean she would not have a lunch break like others sitting…

The complainant uses a wheelchair. She alleged she had difficulty accessing the respondent retail outlet because aisles were obstructed by boxes, displays and decorations. She claimed when she raised the issue with the store manager she was treated in a disrespectful manner. The retailer advised the complainant’s experience was an isolated incident and inconsistent with its policies. The…

The complainant alleged that the respondent not-for-profit organisation denied her request to work from home during school holidays to enable her to care for her three children. She alleged she was told she would not be able to meet the requirements of her role while looking after her children. The organisation claimed the complainant’s role required her to be present in the office. The…