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Employers13 February 2015Quick Guide
Complaints – Internal Complaints Processes
Establishing a process to resolve complaints of discrimination and harassment can improve staff satisfaction and help avoid complaints to external agencies or other legal action. Under federal anti-discrimination laws, if an organisation argues that the organisation should not be held liable for any discrimination or harassment by one of its employees, the organisation will need to demonstrate ... -
19 September 2018Webpage
Complaints
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2 October 2018Webpage
Make a complaint
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Complaint Information Service29 January 2019Webpage
The complaint process for complaints about sex, race, disability and age discrimination
View the complaint process to the Australian Human Rights Commission for complaints about sex, race, disability and age discrimination. -
Disability Rights14 December 2012Webpage
Conciliated DDA complaints
A substantial proportion of complaints under the DDA are resolved by the parties deciding to settle the matter by conciliation, with the assistance of the Commission but without the Commission or the courts having to formally decide that unlawful discrimination has occurred or what the remedy should be. Thousands of complaints have been conciliated under the DDA. -
Complaint Information Service14 December 2012Webpage
Responding to complaints
Information for people and organisations responding to complaints -
Complaint Information Service14 December 2012Webpage
Complaints publications
Explore a range of publications created by the Human Rights Commission in relation to making complaints about unlawful discrimination and unfair treatment. -
Complaint Information Service18 September 2014Webpage
Information sheets for complaints
Complaints about racial, sex, disability and age discrimination Information for Respondents in Word Information for Respondents in PDF Conciliation information in Word Conciliation information in PDF Complaints about breaches of human rights and other discrimination in employment Information for Respondents in Word Information for Respondents in PDF Information for Advocates and Lawyers Charter of ... -
Complaint Information Service14 December 2012Webpage
Complaints - Charter of Service
Charter of Service Australian Human Rights Commission National Information Service • Investigation and Conciliation Service Download in Word Download in PDF Table of contents What we do Our service commitment How you can help us Compliments and general suggestions for improvement Raising concerns about our service Our contact information What we do The Australian Human Rights Commission is ... -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
The Australian Human Rights Commission (the Commission) has three areas of complaints we can investigate and resolve. They are: Claims of unlawful discrimination This includes complaints of discrimination, harassment and bullying based on a person’s: sex, including pregnancy, marital or relationship status (including same-sex de facto couples), breastfeeding, family responsibilities, sexual ... -
Complaint Information Service14 December 2012Webpage
Complaints information for young people
You don’t have to put up with being treated unfairly because you’re young. There are laws to protect you against discrimination, harassment and bullying. These laws apply right across Australia. If you have a complaint, the Australian Human Rights Commission can look into it. We will talk to the people involved and help you work out a solution. Our aim is to help you deal with your complaint quickly and with the minimum of fuss. Our complaint handling service is free of charge. -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Discover how when the Commission receives a complaint about an issue that is covered by the law, it can try to resolve the complaint by conciliation. -
Complaint Information Service14 December 2012Webpage
Complaints about discrimination in employment
Learn about discrimination in the workplace, what your rights are, and what happens after you make a complaint to the Commission. -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Learn how federal anti-discrimination law allows people to make complaints to the Commission about unlawful sex, race, disability and age discrimination. -
Complaint Information Service14 December 2012Webpage
Complaints under the Racial Discrimination Act
Learn about the Racial Discrimination Act, which makes it illegal to treat people unfairly due to their race, colour, ethnic origin or immigrant status. -
Complaint Information Service14 December 2012Webpage
Complaints under the Age Discrimination Act
Learn how the Age Discrimination Act makes it illegal to treat a person unfairly due to their age, including younger people and older people. -
Complaint Information Service14 December 2012Webpage
Complaints under the Disability Discrimination Act
Disability discrimination happens when a person with a disability is treated less favourably than a person without the disability in the same or similar circumstances. For example, it would be ‘direct disability discrimination’ if a nightclub or restaurant refused a person entry because they are blind and have a guide dog. -
Complaint Information Service14 December 2012Webpage
Complaints under the Sex Discrimination Act
The Sex Discrimination Act 1984 (Cth) (the SDA) makes it against the law to treat you unfairly because of your: sex; gender identity; intersex status; sexual orientation; marital or relationship status (including same-sex de facto couples); family responsibilities; because you are pregnant or might become pregnant; because you are breastfeeding. -
LGBTIQ+15 August 2023Media Release
Commission welcomes resolution in Census inclusion complaint
The Australian Human Rights Commission (AHRC) today welcomes the resolution of a discrimination complaint brought against the Australian Bureau of Statistics (ABS) over the 2021 Census. The complaint, filed with the AHRC by community organisation Equality Australia and individual April Long, argued that the survey failed to ask meaningful questions to properly count members of the LGBTIQA+ ... -
14 December 2012Book page
A Bad Business - Fact Sheet: The Complaints Process
Media Pack Index | Media Release | Launch Speech by Pru Goward | Speech by Nareen Young | Case Studies Fact Sheets: Key Findings | The Complaints Process | Legal Definition of Sexual Harassment | Cost to Employers