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Commission – General
15 March 2024SpeechAustralian Human Rights Commission’s complaint handling jurisdiction
Civil Justice Research Conference 2019 Macquarie University, Sydney Emeritus Professor Rosalind Croucher AM [ Professor Croucher spoke to this paper] Abstract The complaint handling role of the Australian Human Rights Commission from time to time attracts some attention in the media—but not always for constructive reasons. This presentation set out the real story. It is one that is a worthy… -
Complaint Information Service3 February 2023Webpage
Fact Sheet: Respect@Work – Changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act (December 2022)
On 12 December 2022, the Anti-Discrimination and Human Rights Legislation Amendment (Respect at Work) Act 2022 (Cth) (the Act) came into effect. The Act makes important amendments to the Sex Discrimination Act 1984 (Cth) (the SDA) and the Australian Human Rights Commission Act 1986 (Cth) (the AHRCA). These changes were recommended by the Australian Human Rights Commission (the Commission)… -
Legal
14 December 2012WebpageFreedom of Information
Any person, which includes persons resident in Australia or abroad, whether or not they are Australian citizens, companies, prisoners or children may make a Freedom of Information request. -
Disability Rights
14 December 2012SpeechMason: Experience with the representative complaints procedure to date
This Representative Complaints workshop aims to develop a document on representative complaints to be used by the DDA Legal Advocacy Services, other legal services and other representatives and advocates in making representative complaints and to assist them in if the representative complaints procedure is appropriate in any particular case. -
2 October 2018Webpage
Make a complaint
The Australian Human Rights Commission investigates and conciliates complaints about discrimination and breaches of human rights. -
Complaint Information Service16 September 2021Webpage
Fact Sheet: Respect@Work - Changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act 1986
On 11 September 2021 the Sex Discrimination and Fair Work (Respect at Work) Amendment Act 2021 (Cth) (the Act) came into effect. The Act makes important amendments to the Sex Discrimination Act 1984 (Cth) (the SDA) which were recommended by the Australian Human Rights Commission in the Respect@Work: National Inquiry into Sexual Harassment in Australian Workplaces. -
11 September 2020Conciliation register
2019-01-03
The complainant has Post-Traumatic Stress Disorder (PTSD) and other cognitive impairments and resided in community housing operated by the respondent non-government organisation. He said he found it difficult to complete forms, write letters or understand lengthy written information because of his disability. He alleged staff of the organisation refused to provide him with assistance to… -
14 January 2021Conciliation register
2019-05-07
The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by… -
Race Discrimination
14 December 2012WebpageRacial Discrimination Act complaints : Conciliated Outcomes examples
Under the Racial Discrimination Act 1975 it is unlawful to do any act involving a distinction, exclusion, restriction or preference based on race, colour, descent, or national or ethnic origin which has the purpose or effect of nullifying or impairing the recognition, enjoyment or exercise, on equal footing, of any human right or fundamental freedom in the political, economic, social, cultural or… -
Sex Discrimination
15 July 2015WebpageAssistance and making a complaint
The decision of where to bring a complaint is a complex one and legal advice should be sought. It can depend on several factors like the time it will take for a complaint to be dealt with, time limits on lodging the complaint and the range of remedies or relief that are available if the matter has to go to court. The following organisations may be able to provide assistance and advice:… -
Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the Australian Human Rights Commission ("AHRC"). -
Disability Rights
14 December 2012Speech
Presentation toRound Table on Information Access For People with Print Disabilities
I've always had a yearning to be in the Guinness Book of Records, and so I decided, in preparation for today, to give the shortest presentation ever made by a staff member of the Human Rights and Equal Opportunity Commission. My presentation thus consists of just seven letters: a question of 4 letters, and an answer of 3 letters. The question is SSDD, and the answer is DDA. -
Disability Rights
14 December 2012Speech
Gov2.0 Roundtable on Accessibility for People with Disabilities (2009)
Last year a blind colleague of mine decided he needed a pet dog to be company for him and his teenage daughter. After checking various pet rescue websites and talking to various people, he found an 18-month-old German Shepherd / red Cattle dog cross that this bloke was giving away. He even brought the dog over in his car. -
Disability Rights
14 December 2012Speech
Round Table on Information Access For People with Print Disabilities
One day a few years ago I went in to wake my son. I told him that it was good to get up in the morning, to which he grumpily replied, "yes, but dad, it's even better to stay in bed". -
Disability Rights
14 December 2012Speech
Presentation of Victorian Local Government Accessible Communities Awards
Most of you here today would know that it is not trite to say that local government is the closest level of government to our communities, and as such plays a key role in building and reinforcing the fabric of those communities. -
14 December 2012Book page
Human Rights 21: Resolving Discrimination Fairly
It can mean losing a job or getting passed over for an interview, being excluded from a venue, being abused on the street for how you look or feeling intimidated by a boss who won’t take no for an answer. -
14 December 2012Book page
Report on performance
We have developed key performance indicators which form the basis for ongoing assessment of the complaint service. These indicators, and our performance in 2010-11 in relation to these indicators, are summarised below. Timeliness. Our stated performance standard is for 80% of complaints to be finalised within 12 months of receipt. In 2010-11, we finalised 94% of matters within 12 months. The… -
14 December 2012Book page
Report on performance - Annual Report 2011-2012: Australian Human Rights Commission
We have developed Key Performance Indicators (KPIs) and standards that form the basis for ongoing assessment of the complaint service. These indicators, and our performance in 2011-12 in relation to these indicators, are summarised below. In comparison with the last reporting year, the Service has seen a level of improvement across all KPIs. -
Rights and Freedoms
3 March 2023SpeechMaking rights a reality: the need for a Human Rights Act for Australia
This presentation, on International Human Rights Day, advances the case for a Human Rights Act for Australia, reflecting on experiences during COVID and the difference a Human Rights Act may have made.