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The complainant has a spinal injury and uses a mobility scooter. He claimed he was unable to leave his home due to the lack of pavement outside his house, given he was told it was illegal to use his scooter on the road. On being notified of the complaint, the local council indicated a willingness to participate in conciliation to try to resolve the complaint. The complaint was resolved with…

The complainant finds it difficult to stand for extended periods of time without short periods of rest due to a number of medical conditions. On commencing employment with the respondent clothing retailer, she requested some adjustments to accommodate her disability, including a kneeling stool and/or cushioned mat. She alleged the retailer denied her request, cancelled her induction training…

The complainant has a 6 month old exclusively breastfed baby and applied to the respondent educational body to sit a tertiary level admissions test. She alleged she was informed two days before the exam that she would not be permitted to breastfeed her baby on demand but rather, during the lunch break. The complainant noted this would mean she would not have a lunch break like others sitting…

The complainant uses a wheelchair. She alleged she had difficulty accessing the respondent retail outlet because aisles were obstructed by boxes, displays and decorations. She claimed when she raised the issue with the store manager she was treated in a disrespectful manner. The retailer advised the complainant’s experience was an isolated incident and inconsistent with its policies. The…

The complainant’s son has a rare chromosomal disorder and is non-ambulatory and non-verbal. She alleged the respondent private school declined her son’s application for enrolment on the basis that it considered his disability could not be accommodated in a mainstream environment. The school denied any discrimination and indicated a willingness to try to resolve the complaint by conciliation…

The complainant alleged the respondent real estate agent denied her access to a property because she was accompanied by an assistance dog. The real estate company apologised to the complainant for her experience and expressed a desire to try to resolve the complaint by conciliation. The complaint was resolved by conciliation. The real estate agent was counselled and attended anti…

The complainant has Autism Spectrum Disorder and says he can feel overwhelmed when given a lot of information. He said he became overwhelmed on his first day of work with the respondent organisation and took the second day as personal leave. He claimed on the third day, he was told he was not the right fit for the organisation and his employment was terminated. The organisation denied the

The complainant identifies as lesbian and was employed with the respondent electrical infrastructure business as an apprentice electrician. She alleged that two colleagues referred to her as ‘lesbo’, ‘pole cat’, ‘dick tease’ and ‘a waste of a good mouth’ with reference to her sexual orientation. She also alleged the same colleagues touched and leaned against her and another colleague…

The complainant alleged the respondent taxi driver at a taxi rank refused to take his fare because he was accompanied by an assistance animal. The taxi driver said he did not take the complainant’s fare because it would mean he would be late for a pre-arranged booking. The complaint was resolved through conciliation. The taxi driver had undergone training on discrimination and customer…

The complainant said she is African and has brown skin. She alleged her manager at the respondent bridal store discriminated against her on the ground of her race, including by treating her disrespectfully, following her around the shop, offering her no shifts and preferring the company of a white colleague of a similar age to the complainant. The respondents denied discriminating against…

The complainant is an Aboriginal man. He was employed by the respondent health service as a Fire Safety and Security Officer. The complainant claimed the health service discriminated against him because of his race including by not automatically converting his part-time role to a full-time role when this became available until he raised the issue with his union, and ignoring his submissions…

The complainant is 78 years of age and has a significant hearing impairment. He claimed the respondent cinema did not have the appropriate facilities to enable him to hear the film soundtrack. He claimed staff spoke to him abruptly and considered this may not have occurred if he was a younger person. On being notified of the complaint, the cinema indicated a willingness to participate in

The complainant worked for the respondent real estate agency. She alleged that after being informed she was pregnant, colleagues made negative comments, including "you are pregnant and useless, go home". She claimed the agency denied her request to work from home for part of the day at her doctor’s recommendation even though other staff were permitted to work from home. The complainant…

The complainant alleged that during her employment with the respondent restaurant her manager slapped her on her bottom in front of customers and that on one occasion, after other staff had gone home, he said 'thank you so much dear' and kissed her on her cheek. She claimed that in response to her raising concerns about this conduct her boss said the manager also hugged and kissed other…

The complainant’s daughter has Autism Spectrum Disorder and communication difficulties. The complainant alleged the respondent private school declined her daughter’s application for enrolment and would not provide adjustments to accommodate her daughter’s disability. The school claimed it requested additional information about the complainant’s daughter’s disability, which was not provided…

The complainant alleged the respondent local council failed to provide accessible parking at three local beaches. The council advised it had recently introduced accessible parking at two of the beaches. The council advised accessible parking would be provided at the third beach as part of planned upgrades to parking facilities. The complaint was resolved with an agreement that the council…

The complainant alleged that the respondent not-for-profit organisation denied her request to work from home during school holidays to enable her to care for her three children. She alleged she was told she would not be able to meet the requirements of her role while looking after her children. The organisation claimed the complainant’s role required her to be present in the office. The…

The complainant has a mobility disability and sought to park his car in an accessible parking spot at the respondent hotel’s car park. He claimed there was no accessible parking or courtesy parking for people with disability. The hotel advised it did offer courtesy parking for people with disability but acknowledged the layout of the car park was confusing and that patrons may not easily…