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AAD, (2002a), Submission on the Australian telecommunications network, Inquiry of the Senate References Committee on the Environment, Communications, Information Technology and the Arts, Australian Association of the Deaf, Sydney, http://www.aph.gov.au/senate/committee/ecita_ctte/tele_network/submissions/sub68.rtf

3.1 Introduction 3.2 Disability Discrimination Act 1992 3.2.1 Introduction 3.2.2 DDA Definitions 3.2.3 DDA Complaints 3.2.4 Intervention in Court Proceedings 3.2.5 DDA Disability Standards 3.2.6 Granting by HREOC of Temporary Exemptions 3.2.7 Action Plans 3.2.8 Conduct of Inquiries by HREOC 3.2.9 Advisory Notes and Guidelines 3.3 Telecommunications Act 1997 3.4 Telecommunications (Consumer Protection and Service Standards) Act 1999 3.5 Industry Regulation 3.5.1 Australian Communications Authority 3.5.2 Australian Communications Industry Forum 3.5.3 Telecommunications Industry Ombudsman Scheme

Background and Purpose Disability Statistics DDA Telecommunications Complaints Technology and Service Access Fixed Line Telephony Cellular Mobile Telephony Internet Connectivity Next Generation Networks Policy and Regulation Telecommunications Act 1997 TCPSS Act 1999 Disability Discrimination Act Consumer Representation and Consultation Major Issues for People with disabilities Disability Equipment Programs Any-to-any Text Connectivity Telecommunications Disability Standard Mobile Phones Videocommunication Payphones Overseas Developments Conclusion

4.1 Overview 4.2 Consumer Representation 4.2.1 Consumers' Telecommunications Network 4.2.2 Telecommunications and Disability Consumer Representation 4.2.3 Deaf Telecommunications Access and Networking 4.3 Disability Equipment Programs 4.4 National Relay Service 4.5 Any-to-any Text Connectivity 4.6 Telecommunications Disability Standard 4.7 Mobile Phones 4.7.1 Hearing Aid Interference 4.7.2 SMS for Deaf people 4.7.3 Emergency services 4.7.4 Access by People who are Blind 4.8 Miscellaneous Issues 4.8.1 Videocommunication 4.8.2 Payphones 4.8.3 Research and Development