The complainant advised she is of South Asian origin and has brown skin. She alleged that while on a flight with the respondent airline, a senior member of the flight crew was unpleasant and rude towards her. She claimed the same crew member was pleasant and polite to non-Asian passengers. She claimed the airline did not respond appropriately to her concerns and did not contact a witness who…

The complainant’s son is on the Autism spectrum, has Attention Deficit and Hyperactivity Disorder, Generalised Anxiety Disorder and a pathological demand avoidance profile. She claimed the respondent public school failed to appropriately accommodate her son’s disability, resulting in school refusal. On being informed of the complaint, the school denied discriminating against the complainant…

The complainant is blind and has a guide dog. He claimed he was unable to safely cross a street near his home because although there was a pedestrian safety zone, there was no way for him to detect the location of the zone. He said he had asked his local council on several occasions to address the issue with no result. The local council advised it was aware of the complainant's concerns but…

The complainant has a vision impairment and tried to obtain a quote for car insurance from the respondent insurer’s website, but found the website inaccessible. He claimed that when he contacted the insurer, he was informed it did not offer products for people with a vision impairment. The insurer advised that in response to the complainant’s original complaint to the insurer, it had made…

The complainant alleged that a manager sexually harassed her by having unconsensual sex with her after a work Christmas party at his home when she was intoxicated and unconscious. The complainant was no longer employed with the company at the time the complaint was lodged. The company claimed it could not be held liable for any alleged sexual harassment. The company said it had communicated…

The complainant was employed as a senior lecturer at the respondent university. She alleged her manager sexually harassed her, including by staring at her body, touching her neck and hands, and asking personal questions. She also alleged her manager bullied her, undermined her and was hostile to her in meetings because of her sex. She claimed the university failed to respond appropriately to…

The complainant is 83 years of age and holds a credit card with the respondent financial institution. The financial institution offers customers with this credit card free travel insurance. The complainant alleged he was unable to access this benefit because the respondent insurer did not offer travel insurance to people over 80 years of age at the time he sought to travel. The respondents…

The complainant has a neurological condition and uses a wheelchair. She says that prior to booking a stay at the respondent hotel, she was informed the hotel was wheelchair accessible. She alleges when she arrived, she found not all facilities were wheelchair accessible, for example, furniture layout made parts of the room inaccessible, there was a step to access the balcony and the gym and…