Refine results
-
Commission – General
14 December 2012WebpageSenate File Listing 1 July 2005 - 31 December 2005
PUBLIC AWARENESS AND EDUCATION INTERNATIONAL TECHNICAL ASSISTANCE - INTERNATIONAL CHINA HRTC 2005/2006 - ACTIVITY 1.5.1 PENITENTIARY ADMINISTRATION DESIGN VISIT -
27 February 2017Book page
Introduction
From the moment we wake up, until the moment we go to sleep, our daily lives are a kaleidoscope of customer interactions. As soon as we open our eyes, we see reminders of previous customer moments: the bedroom furniture we once chose, our clothes and our breakfast options. And as we open our front door, we step into a whole new set. We check our phones, we buy our coffee, we visit the gym, we ... -
27 February 2017Book page
Insights from across the hallway
Across the hallway from the Marketing Department, but seemingly a world away, Human Resource Officers have been asking almost parallel questions about employee experiences. Questions like: Is the organisation attracting the best employees? Who is staying and leaving and why? Who is getting ahead? Do employees speak positively about the organisation? But there is a critical difference. HR has ... -
27 February 2017Book page
The big question
Could emerging insights about diverse employees apply to the world of customers? Could they help organisations to... Protect Differentiate Grow Retain existing customers in a chosen segment and increase advocacy by enhancing the customer experience? Access more customers in a chosen segment through positive brand differentiation? Identify new customers and business opportunities by understanding ... -
27 February 2017Book page
Findings at a glance
Finding 1 A threshold issue Ensuring all customers are treated with basic levels of respect and fairness is not viewed as high a strategic priority as expected. Only1 in 2 customers surveyed agreed that ensuring all customers are treated respectfully is a priority for organisations. Less than half of those surveyed (41%) believe that organisations treat customers respectfully, regardless of their ... -
27 February 2017Book page
Part A - Risks and Opportunities
Finding 1 - A threshold issue Understanding customers is now much more of a science than art. And it needs to be. Customers have become more sophisticated, more empowered and also more distrustful of institutions. Predictably, gaining insights into spending patterns, buying preferences and emerging trends, has become a billion dollar industry. The explicit focus on customer centricity (loosely ... -
27 February 2017Book page
Part B - Making a change
What can organisations do to become more (diversity) customer centric and thereby mitigate risks and magnify opportunities? It probably depends on where an organisation sits on a maturity scale, i.e. how mature are they already in adopting a customer centric mindsetand practices? Plus how mature are their diversity and inclusion employment practices? Human resources A mature organisation ought to ... -
27 February 2017Book page
Conclusion
The customer centricity movement is big business. So much so that the Harvard Business Review devoted two recent editions to answering these headline question: 'What does your customer really want?’ (2016) and ‘How to win and keep customers’ (2017). The esteemed authors wrote about pricing, product/service quality, data, innovation, habits, prototyping and storytelling. Each of these is important ... -
Commission – General
14 December 2012Webpage
Senate File Listing 1 January - 30 June 2005
Senate File Listing Back to Senate File Listing Index Indexed list of Human Rights and Equal Opportunity Commission Files, 1 January - 30 June 2005 2003/525-2 PUBLIC AWARENESS AND EDUCATION INTERNATIONAL TECHNICAL ASSISTANCE HRTC 2003-2004 ACTIVITY 1.2.1 - LONG TERM STUDENTS 2004/487-2 GOVERNMENT RELATIONS ADVICE – LEGAL PRIVACY ADVICE - PRESCRIPTION SHOPPING PROJECT 2005/5-1 PUBLIC AWARENESS AND ... -
Commission – General
28 February 2017Webpage
Senate file listing: 1 Jul 2016 – 31 Dec 2016
See previous SENATE FILE LIST FOR AUSTRALIAN HUMAN RIGHTS COMMISSION 1 JULY 2016 – 31 DECEMBER 2016 FileId: 2015/256-2 Create Date 22-Aug-2016 Name: WILLING TO WORK INQUIRY CONSULTATIONS Title: HUMAN RIGHTS COMPLIANCE - MAJOR PROJECTS PUBLIC INQUIRIES FileId: 2015/256-3 Create Date 26-Aug-2016 Name: WILLING TO WORK INQUIRY CONSULTATIONS Title: HUMAN RIGHTS COMPLIANCE - MAJOR PROJECTS PUBLIC ... -
Commission – General
14 December 2012Webpage
Senate File Listing - Archive 1 January 1999 - 31 December 2004
Legal & Policy Advice - Privacy Policy Advice to Department Of Health and Aged Care: 'Health Online - A Health Information Action Plan for Australia' -
Sex Discrimination
8 March 2017VideoA conversation in gender equality - Kate Jenkins
Australian Federal Sex Discrimination Commissioner Kate Jenkins released 'A conversation in gender equality' on International Women's Day 2017 - 8 March. This report is the result of speaking to over 1,000 people about Australia's progress towards gender equality. Read the report: https://www.humanrights.gov.au/gender-equality-conversations Join the conversation: Facebook: https://www.facebook.com ... -
Legal
14 December 2012WebpageIntervention in court proceedings - The Australian Human Rights Commission Guidelines
The Australian Human Rights Commission (‘the Commission’) has a function to intervene, with a Court’s leave, in proceedings involving issues of discrimination or human rights (otherwise known as ‘intervention issues’). -
Legal
14 December 2012Webpage
Summary of Interventions by the Australian Human Rights Commission
Summary of Interventions by the Australian Human Rights Commission Updated 11 December 2009 Download PDF (100 kb) Word (181 kb) YEAR NO. OF CASES NAME OF CASE SUBJECT MATTER OF CASE COURT 1988 1. Re A Teenager (1988) 94 FLR 181 Family Law – Sterilisation of a young woman with a disability Family Court 2. Re Jane Family Law – Sterilisation of person with disability – whether parents require courts ... -
Legal
14 December 2012Webpage
Commission submissions:the Queen
Apart from the express statutory authority for such intervention it would appear that the non party intervention may only be allowed where the intervener can provide arguments or facts which will contribute to the Court's reaching an informed decision, and where the significance of those arguments or facts is sufficient to outweigh any expense and/or delay which may be caused to the parties by such intervention. -
Legal
14 December 2012Webpage
R v Cheung
HIS HONOUR: The accused Cheung Ying Lun also known as Garry Cheung is to stand trial in this court on 15 February 1993 upon an indictment charging that between 1 August 1988 and 12 May 1989 he was knowingly concerned in the importation into Australia of a quantity of heroin exceeding the commercial quantity. -
Legal
14 December 2012Webpage
R v Cheung
(i) R -v- Shrestha 100 ALR 757 (ii) Mabo -v- Queensland (1992) 66 AUR 408(iii) Adamopoulous -t- Olympic Airways SA 25 NSWLR 75(iv) Gradidge -v- Grace Bros Pty Ltd (1988) 93 FLR 414 -
Legal
14 December 2012Webpage
Commission submissions: Hurst
View a report into the Commission seeking leave to intervene in the case of Tiahana Hurst v State of QLD in relation to the Disability Discrimination Act. -
Rights and Freedoms
15 March 2017SpeechThe lion and the lamb: freedom of religion in multicultural Australia
The lion and the lamb: freedom of religion in multicultural Australia Affinity Intercultural Foundation: Lunchtime Lecture Series CHECK AGAINST DELIVERY Introduction Acknowledgements Gadigal people of the Eora nation; Ahmet Polat. The Hon Ray Williams MP (NSW Minister for Multiculturalism, and Minister for Disability Services) Dr Elizabeth Coombs, Acting NSW Privacy Commissioner Australia is a ... -
Aboriginal and Torres Strait Islander Social Justice
15 March 2017PublicationClose the Gap - Progress & Priorities report 2017
Closing the gap in health equality between Aboriginal and Torres Strait Islander people and other Australians is an agreed national priority. The Campaign continues to grow each year with 220,000 pledges having been made from across the Australian community, committing to seeing the health outcomes gap close in this generation – by 2030.