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The complainant’s son is an Australian citizen who was born outside Australia. She alleged he was unable to be considered for an internship with the respondent engineering company because he was born outside Australia. The engineering company said it had obligations to its stakeholders that required strict recruitment processes. However, after considering the issues raised in the complaint,…

The complainant has cancer, which required surgery and radiation therapy, and a work-related arm injury. She worked as an administrative officer with the respondent community organisation and alleged the operations manager ignored her, took away her work mobile phone and reduced her tasks. She alleged she was made redundant following a period of leave to undertake cancer treatment. On being …

The complainant was employed as a records officer with the respondent government agency. He had degeneration of his knees and ankles, which made it very difficult for him to deliver mail. After being provided with relevant medical information, the agency removed him from mailroom delivery duties. The complainant alleged that the agency then denied him acting-up opportunities and informed him…

The complainant worked as an assistant manager with the respondent retailer. She alleged that her manager sexually harassed her by making comments including ‘if I was younger I would have a crack at you’, asking her to show him her breasts and asking about what type of underwear she wore. She claimed the manager’s behaviour continued despite her lawyer writing to him to ask that he cease the…

The complainant has autism and Post-Traumatic Stress Disorder and has an assistance dog. She alleged the respondent public hospital denied her access to certain departments of the hospital when she attended appointments with her assistance animal. On being notified of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation. The complaint was…

The complainant’s 10-year-old daughter has severe epilepsy, autism and an intellectual disability and has an assistance animal. The complainant booked a camping holiday for the family with the respondent accommodation provider. She alleged that when she tried to change her booking to book an apartment, she was told there was a ‘no pets’ policy, even if the animal was an assistance animal. On…

The complainant has anxiety and was a student with the respondent university. She advised the faculty granted her an extension to submit an assignment which she sought to accommodate her disability. The complainant alleged that she was subsequently sent a discriminatory email by the subject coordinator. The complainant alleged she was awarded a fail grade for the subject after alleging the…

The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access…

The complainant is Chinese and was working on a landscaping job at a client's residential address. He claimed the respondent, who is his client's neighbour, approached him and complained about the type of trees being planted and the conversation became heated. The complainant alleged the respondent shouted at him 'Don't let me see you here again! Get f**king out of my country you liar'. The …

The complainant is 70 years of age and has a chronic eye condition. He alleged that following a restructure, the Chairman of the company told him his role as Chief Financial Officer would be made redundant because of his age and vision impairment and to allow the company to recruit someone younger. He alleged he was pressured for his redundancy to be announced as his retirement even though…

The complainant’s son has Autism Spectrum Disorder and has an assistance dog to help him manage the effects of his disability. She alleged the respondent motel refused a booking for the family if her son was accompanied by his assistance dog. On being notified of the complaint, the motel agreed to participate in a conciliation process. The complaint was resolved after the motel acknowledged…

The complainant alleged the respondent club told him he was not permitted to use his mobility scooter inside club premises and would need to leave it at the club entrance. He said the club offered him the use of a wheelchair, but this was not suitable as he is unable to walk without assistance or transfer to and from the wheelchair independently. He alleged that despite being informed of…

The complainant has post-stroke hemiplegia, aphasia and depression, and has an assistance animal. He booked a two-night stay with the respondent resort, which would cost approximately $350 and was informed shortly before he was due to check-in that a $150 fee would apply because he was accompanied by an assistance animal. The complainant said he asked to see a copy of the relevant policy but…

The complainant has Autism Spectrum Disorder, Post-traumatic Stress Disorder, and depression. She resided in a caravan park and sought permission to have an assistance dog reside with her. The caravan park declined the request, citing its ‘no pets’ policy for guests and residents. On being advised of the complaint the business indicated a willingness to participate in conciliation. The…

The complainant has an intellectual disability and was enrolled in a course with the respondent vocational training provider to attain a qualification in aged care. She alleged she was refused an extension of time to complete the course requirements to accommodate her disability and her enrolment was terminated. On being notified of the complaint, the training organisation indicated a…

The complainant identifies as non-binary and sought to have their gender identifier with two government agencies changed to ‘X’ and honorific changed to ‘MX’. The complainant said that neither agency would change their gender to ‘X’ or their honorific to ‘MX’. The complainant said one agency agreed to change their gender marker to ‘M’, which they prefer to ‘F’ and offered to have no…