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The complainant is blind, has anxiety and has an assistance dog. She alleged she was originally not allowed to board a cruise with her assistance animal. She said she was ultimately allowed to board, but told she would not be permitted to board with an assistance animal in the future. On being notified of the complaint, the cruise company indicated a willingness to participate in a…

The complainant has attention deficit hyperactivity disorder, Tourette's syndrome, learning and developmental disability and generalised anxiety disorder. He claimed that, on his first day of employment as a truck driver with the respondent company, he told his manager about his disability and need for assistance with writing, computer work and learning new tasks. He alleged the company did…

The complainant worked as a bus driver and cared for his wife, who has schizophrenia, epilepsy and depression. He alleged the respondent bus company regularly rostered him on for night shifts despite his request that he work only during the day to enable him to care for his wife at night. The bus company denied discriminating against the complainant, but agreed to participate in conciliation…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant’s son has cerebral palsy, epilepsy, chronic lung disease and an intellectual disability and attended a public school for children with chronic and complex disability needs. The complainant alleged his son was spending too long travelling between school and home on the respondent department’s free transport service for children attending the school. He alleged that the…

The complainant has depression, impaired mobility, is often bed-ridden and has an assistance animal. The complainant was a public housing tenant and claimed he was not permitted to install a fitted animal door on his property to allow his dog to move indoors and outdoors independently without the complainant having to get up to let the dog in or out. On being advised of the complaint, the…

The complainant’s 10-year-old daughter has severe epilepsy, autism and an intellectual disability and has an assistance animal. The complainant booked a camping holiday for the family with the respondent accommodation provider. She alleged that when she tried to change her booking to book an apartment, she was told there was a ‘no pets’ policy, even if the animal was an assistance animal. On…

The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…

The complainants’ daughter has a form of Post-Traumatic Stress Disorder associated with spending her early years in an overseas orphanage. They alleged that the respondent private K-12 school failed to appropriately accommodate their daughter’s disability and that teachers unduly criticised and penalised their daughter because of behaviour associated with her disability. The complainants…

The complainant has anxiety and was a student with the respondent university. She advised the faculty granted her an extension to submit an assignment which she sought to accommodate her disability. The complainant alleged that she was subsequently sent a discriminatory email by the subject coordinator. The complainant alleged she was awarded a fail grade for the subject after alleging the…

The complainant is 70 years of age and was employed as a coordinator at the respondent childcare provider. She claimed her manager fabricated concerns about her performance and the organisation placed her on a performance management plan. She alleged her manager and the company were pressuring her to resign because of her age. The company claimed genuine concerns were held about the…

The complainant is 52 years of age and applied for an overseas position as an English teacher. She alleged the respondent company did not progress her application because it considered she would be unlikely to secure a visa due to her age. The company claimed the decision not to hire the complainant was based on merit and suitability for the role. The complaint was resolved with an agreement…

The complainant is 66 years of age and an alumni of the respondent university. He sought to join a university club and alleges the club offered membership free of cost only to alumni under the age of 35. He said the club did not offer him free membership despite him being retired and on a fixed income. The university claimed that the offer of free membership to alumni under 35 was not…

The complainant is 77 years of age and alleged the respondent insurer did not offer him motorbike insurance because of its policy not to insure riders over the age of 75. The insurer that, while there was a policy of not insuring riders over 75, staff had discretion to offer coverage to older riders. The insurer considered the complainant should have been offered insurance given he had…