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The complainant advised he has chronic mental health issues and lives in public housing. He alleged he was not allowed to keep a pet snake in his apartment while other residents were allowed to have pets. The respondent public housing provider advised pets were not allowed in the complainant’s apartment unless an exemption had been granted. The complaint was resolved with an agreement that the ...

The complainant is deaf and uses a cochlear implant. She alleged the respondent motel informed her she would not be able to bring her service dog with her because it did not allow pets in guest rooms. On being notified of the complaint, the motel indicated a willingness to participate in conciliation. The complaint was resolved with an agreement that the motel write to the complainant apologising ...

The complainant has a lung disease and believed she would be eligible for an exemption from mask-wearing requirements imposed in response to COVID-19. She said she felt breathless when attending the respondent bank and so pulled her mask below her chin. She alleged a bank attendant and the branch manager insisted the mask must cover her nose and mouth. On being notified of the complaint the bank ...

The complainant has psychosocial disability, including post-traumatic stress disorder, anxiety and depression, and has an assistance dog. The complainant owned an apartment and alleged the body corporate did not recognise his dog as an assistance animal. He said the body corporate’s newsletter said only guide dogs would be permitted to access communal areas. The complainant alleged the on-site ...

The complainant’s adult son has an acquired brain injury, experiences seizures and uses a wheelchair. The complainant advised she booked a wheelchair accessible taxi with the respondent taxi company to take her son to the local pool for hydrotherapy and bring him home afterwards. She alleges the taxi booked to bring her son home did not arrive, leaving him alone and wet at the pool carpark. On ...

The complainant is Vietnamese and attended an outlet of the respondent telecommunications retailer. He alleged he was refused an advertised concession discount and his concession card was not accepted because of his race. He alleged customers who were not Vietnamese received more favourable treatment. The telecommunications retailer advised the complainant could not be offered the discount ...

The complainant is African and has dark skin. He alleged colleagues made offensive comments related to his race, including that he only looked good in a mask because of his flat nose, he was another colleague’s ‘black boy’, and the he only has a ‘big dick’ because he is black. Upon being notified of the complaint, the respondents indicated a willingness to participate in conciliation to try to ...

The complainant was employed as a trade assistant with the respondent commercial bricklaying company. She alleged co-workers sexually harassed her by making comments of a sexual nature, including that she could swallow a banana whole and they were going to tie her up and take her to a rape dungeon. The complainant said the comments ceased after she made an informal internal complaint. She alleged ...

The complainant was employed in a human resources role with the respondent property management company. She advised she was in a consensual romantic relationship with a manager that began before she was employed with the company and ended during her employment. The complainant alleged that after the end of the relationship, the manager sexually harassed her, including by sending her text messages ...

The complainant was employed as a traffic controller with the respondent traffic management business. She alleged one of the managing directors sexually harassed her at a Christmas party by pulling her towards him and rubbing her body, and later sending her a text message and leaving a voicemail message asking, ‘where is my f**k?’. She also alleged other colleagues propositioned her for sex. The ...

The complainant is Aboriginal and cares for three children. She has fibromyalgia, depression, anxiety, and experiences chronic pain. The complainant worked as a health practitioner with the respondent Aboriginal health service, the only one in the area. She alleged the health service initially rejected a medical certificate because she consulted a colleague at the health service, questioned her ...