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The complainant said the respondent called her to offer cleaning services. She alleged that when she asked the price, he said ‘Oh, it’s a bloody Indian’. The respondent recalled saying the words and expressed a desire to try to resolve the complaint by conciliation. The complaint was resolved. The respondent apologised to the complainant, saying that the comment was not nice, was…

The complainant’s son is an Australian citizen who was born outside Australia. She alleged he was unable to be considered for an internship with the respondent engineering company because he was born outside Australia. The engineering company said it had obligations to its stakeholders that required strict recruitment processes. However, after considering the issues raised in the complaint,…

The complainant worked as an administration assistant with the respondent infrastructure company. She alleged her manager sexually harassed her, including by making sexual advances by text message, commenting on her breasts, inviting her to a hotel and offering to go to her place and give her a massage. She said that she complained to her manager’s supervisor about the conduct. She claimed…

The complainant’s son has autism and has an assistance dog. She alleged the respondent motel refused her booking on the basis that it does not allow pets or animals in the motel. The motel confirmed it did not accept animals and agreed to participate in conciliation to try to resolve the complaint. The complaint was resolved after the motel confirmed in writing that assistance animals would…

The complainant’s 10-year-old son has anxiety and processing speed difficulties and attended the respondent public primary school. The complainant alleged the school discriminated against her son on the ground of disability including by failing to develop a behaviour support plan, allowing him to be bullied, suspending him on a number of occasions and restricting his hours of attendance. She…

The complainant was engaged in fly-in fly-out work for the respondent mining company. She alleged male team members and team leaders discriminated against her because of her sex and sexually harassed her, including by touching her buttocks, making comments of a sexual nature, and touching each other on the buttocks and penis. The complainant said she did not feel safe in the workplace and…

The complainant was employed as an office manager by the respondent plant equipment supplier. She alleged a manager sexually harassed her, including by regularly telling her she looked beautiful, propositioning her for sex, trying to kiss her, pressing up against her and inappropriately touching her. She claimed the company did not respond appropriately to her complaint about the manager’s…

The complainant alleged the respondent beauty parlour refused to give her a foot massage because she was pregnant. On being notified of the complaint the beauty parlour indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the beauty parlour update its policies and procedures with respect to services provided to pregnant…

The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access…

The complainant is Chinese and was working on a landscaping job at a client's residential address. He claimed the respondent, who is his client's neighbour, approached him and complained about the type of trees being planted and the conversation became heated. The complainant alleged the respondent shouted at him 'Don't let me see you here again! Get f**king out of my country you liar'. The …

The complainant is 70 years of age and has a chronic eye condition. He alleged that following a restructure, the Chairman of the company told him his role as Chief Financial Officer would be made redundant because of his age and vision impairment and to allow the company to recruit someone younger. He alleged he was pressured for his redundancy to be announced as his retirement even though…

The complainant is deaf and uses a cochlear implant. She alleged the respondent motel informed her she would not be able to bring her service dog with her because it did not allow pets in guest rooms. On being notified of the complaint, the motel indicated a willingness to participate in conciliation. The complaint was resolved with an agreement that the motel write to the complainant…

The complainant’s son has Autism Spectrum Disorder and has an assistance dog to help him manage the effects of his disability. She alleged the respondent motel refused a booking for the family if her son was accompanied by his assistance dog. On being notified of the complaint, the motel agreed to participate in a conciliation process. The complaint was resolved after the motel acknowledged…

The complainant had been a volunteer with the respondent community organisation. She alleged that when she expressed interest in applying for an advertised paid position, a manager told her the organisation was looking for a male because physical strength was required. The complainant was appointed to the paid position and alleged the same manager sexually harassed her, including by kissing…

The complainant has Autism Spectrum Disorder, Post-traumatic Stress Disorder, and depression. She resided in a caravan park and sought permission to have an assistance dog reside with her. The caravan park declined the request, citing its ‘no pets’ policy for guests and residents. On being advised of the complaint the business indicated a willingness to participate in conciliation. The…