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The complainant has Autism Spectrum Disorder, Post-traumatic Stress Disorder, and depression. She resided in a caravan park and sought permission to have an assistance dog reside with her. The caravan park declined the request, citing its ‘no pets’ policy for guests and residents. On being advised of the complaint the business indicated a willingness to participate in conciliation. The…

The complainant is blind and requires sighted assistance to fill out and sign print application forms. He said that he requested assistance from the respondent bank to fill out an investment growth bond application form and was told he would be charged a fee of $2,600. The bank said there had been miscommunication on the issue and explained the fee quoted to the complainant was a fee for…

The complainant was placed with the respondent food services and utilities management company by a labour-hire company. She claimed she was encouraged to apply for permanent employment with the company but her application was unsuccessful and she was banned from the premises because of her criminal record. The complainant had been convicted of traffic infringements, trespassing and providing…

The complainant purchased some items at an outlet of the respondent charity. He claimed a store attendant asked him where he was from. He alleged that when he informed her he was from China, she made comments to the effect that 'the Chinese are doing lots of nasty things to the world' and 'Chinese are disgusting'. The respondent charity said the person involved had a different recollection…

The complainant has post-traumatic stress disorder and was a student at the respondent vocational training organisation. He alleged he was required to undertake a video assessment for a subject, which he was unable to do because of his disability. The training organisation said that the training package and the standards imposed on it by the third-party regulator, required the respondent to…

The complainant is deafblind and uses a guide dog. She alleged that when she attended the respondent restaurant with her family, she was told she could not bring her ‘pet dog’ into the restaurant despite informing staff it was a guide dog. She alleged the owner asked her and her family to sit in a different section of the restaurant and then called the police. The restaurant denied…

The complainant has Attention Deficit and Hyperactivity Disorder (ADHD) and social anxiety and worked as a storeman with the respondent company. He said he informed his manager of his disability and its potential impact on his interactions with others. He alleged his manager responded in a dismissive manner to his disclosure and later failed to respond to his concerns that colleagues were…

The complainant's 13-year-old son has autism and obsessive-compulsive disorder. The complainant alleged one local public high school refused to enrol his son and that another delayed his enrolment for five months. He also alleged the public high school his son attended did not provide him with adjustments to accommodate his disabilities and this failure resulted in his son being suspended on…

The complainant’s daughter has chromosomal duplication (which affects her ability to handwrite), dyspraxia, inattentive attention deficit and hyperactivity disorder, poor auditory memory and week short term memory. The complainant said her daughter’s school applied to the respondent education standards authority for adjustments to accommodate her disability during end of year 12 exams. The …

The complainant was 69 years of age and has osteoarthritis. He said his local supermarket changed its payment policy to only allow payment by credit or debit card. He alleged this practice was discriminatory because older persons and persons with disability were more likely to experience difficulties in obtaining and using credit and/or debit cards. The respondent supermarket advised it…

The complainant has a spinal cord injury and uses an electric wheelchair. The complainant said he booked a flight with the respondent airline and was informed that, in accordance with its policies, airline staff would assist him to transfer from his wheelchair to his seat on the plane. The complainant alleged that on arriving to board the flight, he was informed staff could not assist him to…

The complainant is paraplegic and uses a wheelchair. He alleged that the respondent council built a bridge that is not compliant with the relevant disability standard. He claimed pedestrians using wheelchairs were required to cross to roads, whereas pedestrians not using mobility aids were not required to do so. The council claimed the disability standard did not apply to the bridge, but…

The complainant has a hearing impairment and alleged the respondent subscription broadcaster did not offer closed captions, meaning he was unable to access programs. The broadcaster advised it was in the process of introducing closed captioning in its broadcasts. The broadcaster indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an…